Sales Process Support
We help our clients increase sales rep productivity by 10% to 30% by providing a full range of multi-lingual contact center services including chat, text, social media, and email follow-up, either for short-term projects or for long-term outsourcing. This helps you avoid adding head count and and having to deal with all the hassles of hiring and replacement/retraining. Potential applications include:
- List cleanup, decision maker identification.
- Lead generation and lead pre-qualification.
- Lead nurturing for leads that are not yet ready or where the sale was delayed.
- Call and appointment setting/rescheduling for outside reps.
- Capturing updates from your reps and getting those entered into the CRM (one of the weakest areas of most sales reps).
- Event (webinar, trade show, seminar) invitation and confirmation.
- Market, customer, and competitive surveys and research.
- Mystery shopping, retail price checking, competitor assessment.